Repair Requests
Customers can submit repair requests, describe faults and provide information about their equipment.
CONSOLE REFURB SOFTWARE
Meet Repair Platform.
Bringing customers and repair businesses together. Repair Platform is being developed to simplify the repair process, improve communication and give customers and repair businesses a better way to manage repairs from start to finish.
WHAT IS REPAIR PLATFORM?
One connected repair journey.
Arranging a repair shouldn't be complicated. Customers need a straightforward way to explain their problem, understand the estimated cost and follow the progress of their repair. Repair businesses need an organised way to manage incoming work, diagnose faults, communicate with customers and complete repairs.
Repair Platform is designed to bring these activities together in one system.
FOR CUSTOMERS
A simpler way to arrange a repair.
Give customers visibility and involvement throughout the repair process.
Visual Repair Updates
Repair businesses can upload photographs of devices, visible damage and identified issues to help customers understand the diagnosis and proposed repair work.
Repair Estimates
Provide estimated repair costs and allow customers to review the proposed work before proceeding.
Customer Approval
Customers can review repair proposals and approve or decline the work.
Repair Progress
Give customers visibility of their repair status as work progresses.
Customer Communication
Keep relevant repair information and updates accessible through the customer portal.
FOR REPAIR BUSINESSES
Manage repairs more effectively.
Bring repair requests, customer information and workshop activity together.
Repair Management
Keep track of repair requests and manage jobs through their different stages.
Fault Diagnosis
Record diagnosed faults, technical findings and additional repair notes.
Customer Records
Keep customer details and associated repair information organised.
Status Management
Update repair progress and maintain a clear record of the current repair stage.
Customer Portal
Give customers access to their repair information without relying entirely on telephone updates.
Shop Dashboard
Provide repair businesses with a central place to manage their repair activity.
HOW IT WORKS
From initial enquiry to completed repair.
Repair Platform is designed around a straightforward repair workflow.
01. Customer Enquiry
The customer submits a repair request, describes the fault and provides relevant information about their equipment.
02. Diagnosis & Estimate
The repair business reviews the request, investigates the fault and provides a proposed repair cost.
03. Customer Approval
The customer reviews the proposed repair and decides whether to proceed.
04. Repair & Completion
The business carries out the work, updates the repair status and completes the repair process.
BUILT BY CONSOLE REFURB
Developed around real repair challenges.
Repair Platform is being developed from practical experience and an understanding of the challenges faced by customers and repair businesses.
We believe the repair process can be made more straightforward through better organisation, clearer communication and improved visibility.
Rather than simply developing another booking form, our aim is to create a system that supports the complete repair journey.
THE BIGGER PICTURE
Designed with integration in mind.
Repair Platform is being developed as an independent application, with the potential to connect with other business software.
Our longer-term vision is to connect repair management with inventory, refurbishment and invoicing through a central Business Hub.
This could allow businesses to manage more of their operations through connected applications while retaining the flexibility to use individual products.
Discover FlipSmart →
DEVELOPMENT STATUS
Under development and testing.
Repair Platform is undergoing development and testing as we continue refining its functionality and customer experience.
We are working towards making the platform available to repair businesses looking for a more connected way to manage their operations.
We are interested in hearing from repair businesses that would like to learn more about the project and its future availability.
Register your interest
INTERESTED IN REPAIR PLATFORM?
Let's talk.
Whether you're an independent repair business or part of a larger repair network, we'd be interested in discussing your requirements.
Contact Console Refurb