Warranty & Returns
We want you to have confidence in the products we sell and the repair services we provide. That's why we offer clear warranty protection on qualifying repairs and refurbished console sales.
Confidence in every repair and sale
Every repair and refurbished console is handled with care and attention. Our warranties provide additional protection if something goes wrong after the work has been completed or a console has been purchased.
Console repairs
90 Days
Qualifying repair work is covered by a 90-day warranty from the date the repaired device is returned to you.
Refurbished consoles
12 Months
Qualifying refurbished console purchases include a 12-month warranty from the date the console is delivered or collected.
Console repair warranty
We stand behind the repair work we carry out. Our 90-day repair warranty covers qualifying issues relating to the work performed.
What is covered?
The repair warranty applies to the specific repair work carried out by Console Refurb. It includes qualifying failures relating to:
- The repair work performed.
- Replacement components supplied and fitted as part of the repair.
- A recurrence of the original fault where it is attributable to the repair.
What isn't covered?
The voluntary repair warranty does not cover unrelated faults or damage arising from:
- Accidental or physical damage after the repair.
- Liquid damage or exposure to moisture after the repair.
- Misuse, neglect or improper handling.
- Unauthorised modifications or subsequent repair attempts.
- New faults unrelated to the original repair work.
These exclusions do not affect any rights you may have where the original repair service was not carried out with reasonable care and skill.
Refurbished console warranty
Every qualifying refurbished console sold by Console Refurb comes with a 12-month voluntary warranty for additional peace of mind.
What is covered?
The warranty covers qualifying hardware faults that develop during normal use, including:
- Internal hardware component failures.
- Qualifying HDMI and display-related faults.
- Power-related hardware failures.
- Storage failures, where applicable.
- Other qualifying internal hardware faults.
What isn't covered?
The voluntary warranty does not cover faults or damage caused by:
- Accidental or physical damage.
- Liquid damage or exposure to moisture.
- Misuse, neglect or improper handling.
- Unauthorised modifications or repair attempts.
- Damage caused by unsuitable accessories or power supplies.
What happens if a fault develops?
If you experience a problem during the warranty period, contact us with your purchase details and a description of the fault.
We will assess the reported issue and determine the appropriate next steps. Depending on the circumstances and your statutory rights, this may include a repair or replacement.
Any remedy will be considered in accordance with applicable consumer law.
Making a warranty claim
If you believe your repair or refurbished console has developed a fault covered by our warranty, please get in touch.
To help us investigate, please provide:
- Your name and contact details.
- Your repair reference or purchase details, if available.
- A description of the problem.
- Photographs or videos where they may help explain the fault.
We will review the information and advise you on the next steps.
Contact Console RefurbYour statutory rights
The warranties described on this page are voluntary warranties provided by Console Refurb. They are additional to, and do not replace, your statutory rights under UK consumer law.
When purchasing goods, you have legal rights relating to their quality, fitness for purpose and whether they match their description. You also have legal rights concerning the standard of services provided.
Nothing in this warranty policy is intended to exclude, restrict or limit any rights or remedies that you are legally entitled to.
If you have a concern about a product or service, please contact us so that we can help.
Have a question about your warranty?
If you are unsure whether an issue is covered, get in touch and we will be happy to discuss it.
Email Console Refurb